Introduction

This Privacy Policy describes how Herman Brot and its related persons and entities ("we" or "our" or "us") collect, use, and share the personal information of its customers and website users ("you" or "your"). 

Herman Brot regards your privacy as an important part of its customer relations.

By engaging with us (including through the use of our website and other services), you agree that the terms as set out in this Privacy Policy shall apply to all your personal information that you provide to us.

If you have questions or concerns regarding this Privacy Policy, you should first contact our Customer Service Team on 07 2111 1199.

Collection of your personal information

All your personal information may be collected and stored by us.

We are able to collect your personal information from any communications between you and us (including correspondence by mail, fax, email and your use of our website) as follows:

1. When you browse our website or use our services;
2. When you voluntarily provide information directly to us (e.g., when you sign up to become a registered user of our internet based services or provide content to us via the internet platforms linked to us; and
3. When you access us by logging into your account through an associated third-party web service such as Facebook or Instagram.

If you decide to use a third party web service, the personal information you have already provided to them (such as your "real" name, email address and other information) may be collected by us subject to the privacy settings you have with them.

For additional information on their privacy practices, you would need to contact the third party web service about their privacy policy.

Use of your personal information

We may use your personal information for the purposes as reasonably disclosed to you at the point of collection (either expressly or by implication) or for any other purposes that you consent to.

We require your personal information so that we are able to provide you with a high level of customer service in terms of sales, support and accounts. 

We also require the use you correspondence with us to provide service references and assist with our staff development.

Storage of your personal information

The security of your personal information is important to us.

When you enter sensitive personal information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology ("SSL").

When we receive your credit card details, it will be SSL-protected and we shall simply pass those details on in order to be transaction-processed as required. We do not store any of your credit card information whatsoever.

We follow the generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at info@hermanbrot.com.au

Your control over collected personal information

If your personal identity information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@hermanbrot.com.au.

Your purchase orders

If you purchase a product or service from us, we may request certain personal identity information from you.

You may also be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders.

If we have trouble processing an order, we will use this information to contact you.

Communications

We use personal identity information for essential communications, such as emails, accounts information, and critical service details.

We may also use this information for other purposes, including some promotional emails.

If at any time you should no longer wish to receive such correspondence, you can request to be removed from any of our mailing lists by emailing us at info@hermanbrot.com.au

You will be notified when your personal identity information is intended to be collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third party access to personal information

We may (at our discretion) use third parties to provide us essential services in relation to our website or our business processes and share with them your personal information as necessary, provided that they will be prohibited from using your personal information for any unauthorised purpose.

We do not share any of your personal information with any third parties for any unknown purpose or any purpose not herein disclosed.

In the event that we should go through a business transition, such as a business sale, merger, acquisition, joint venture, bankruptcy, dissolution, reorganization or any other similar transaction or proceeding, your personal information may be sold, divested, assigned, shared, or otherwise transferred in connection with the proposed transaction.

You may opt-out of the transfer of your personal information to the successor entity, if that entity has not committed to comply with this Privacy Policy or wants you to be subject to a privacy policy that is not in all material respects as protective of your personal information as this Privacy Policy.

We may use and disclose certain aggregated or de-identified information to our affiliates, business partners, and service providers for our business purposes provided that such aggregated and/or de-identified information cannot be used by them to identify you.

Legal requirements

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Changes to Privacy Policy

If we decide to change the terms of this Privacy Policy, we can do so by posting those changes on our homepage and other places we deem appropriate so that you can become aware of the changes.

Would you please review this Privacy Policy from time to time as it may change.

If we were to make material changes to this Privacy Policy, we shall also notify you by email or by means of a notice on our homepage.